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Frequently Asked Questions

Q: Are we a free clinic?

A: No we are not a free clinic. We do offer a sliding fee scale for patients with limited income and assist patients seeking medical insurance.

Q: How is the fee I pay determined?

A: Sliding Fee is based on Proof of household income, and family size.

Q:  Do I have to pay for my visit?

A:  Even as a Sliding Fee patient there is a minimum patient responsibility.  We do ask that you bring the minimum payment of $25 for the visit; however, this may increase based on income documentation.  This does include the visit and any additional laboratory and in-house testing.

Q: Do I need a photo ID?

A: Yes, all patients are required to provide a current photo ID at each visit.

Q: Do I need to bring my prescription bottles and logs with me?

A: Yes, Please bring all medications you are currently taking (including over the counter medication), and dosage to your appointments.

Q: Are my medications free?

A: PrimaryOne Health patients have access to programs that may reduce the cost of eligible medications.